INTERNATIONAL ORDER
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| INTERNATIONAL CUSTOMERS, PLEASE READ BEFORE SHOPPING |
For International Customers
Thank you for supporting STAYMELLOW from around the world.
We welcome international orders.
If you are ordering from outside Japan, please use one of the following methods:
Option 1: ZenLink (Recommended)
When accessing our website from outside Japan, a ZenLink banner may appear.
ZenLink allows you to:
* View products in your language
* Use international payment methods
* Arrange international shipping easily
International payment processing, international shipping, and customer support are handled by ZenGroup through ZenMarket.
This is the easiest and most convenient way to order internationally.
What is ZenMarket?
ZenMarket is a proxy shopping service that helps international customers buy products from Japanese online stores and have them shipped worldwide.
With ZenMarket:
* You do not need a Japanese address
* You do not need to speak Japanese
* ZenMarket purchases the item on your behalf and ships it internationally
It supports many Japanese shopping sites and offers multilingual support and international payment options.
Learn more about ZenMarket here:
https://zenmarket.jp/
Option 2: Email Order (PayPal Only)
You may also place an order directly by email.
Email orders are accepted via PayPal only.
For international orders, please email us directly at
info@staymellow.net
We will let you know the total cost, including shipping, before payment.
PLEASE LET US KNOW WHAT YOU WOULD LIKE TO PURCHASE.
* ITEM NUMBER
* COLOR
* SIZE
* QUANTITY
WE WILL ALSO NEED YOUR:
* FULL NAME
* STREET ADDRESS
* CITY
* ZIP / POSTAL CODE
* COUNTRY
* PHONE NUMBER
* EMAIL ADDRESS
ALL INFORMATION IS REQUIRED.
Overseas orders are generally shipped via Japan Post EMS.
Depending on the destination country, UPS may be used instead.
Shipping fees vary based on the destination country, weight, and package size.
PLEASE REFER TO THE JAPAN POST WEBSITE FOR ESTIMATED SHIPPING RATES.
JAPAN POST ? EMS RATE SCHEDULE
PAYMENT METHOD
Payments for email orders are accepted via
PayPal only.
All payments must be made in Japanese yen (JPY).
Important Notice
Our online shopping cart is primarily designed for customers within Japan.
Orders placed directly through our online shopping cart will be prioritized. Therefore, when ordering by email, please note that an item may sell out before we are able to process your order.
We also operate a physical store, STAYMELLOW LAB., in Japan, so items listed as available online may occasionally be sold out in-store.
Thank you for your understanding.
If you're ever in Japan, please stop by our store!
We truly appreciate your support from around the world.
PACKAGING
Some orders may be shipped using reused packaging materials. Thank you for your understanding.
